30A – Final Reflection

This course this summer was an overall very beneficial and fun course of my academic career. It had its ups and downs with the learning along the way. This class allowed me to interact with some of my fellow classmates even though I've never seen them face to face, which is a rare thing for online classes. I definitely didn't start out liking the class as it had a very different format than all the other classes at UF. However, I have since learned to like it. My favorite assignments were probably the elevator pitches since I had taken public speaking in the spring and felt like I was ready for all of them.

The most formative and learning experience was in the first week when I left all of the assignments for the last 3 hours on Friday. I was only able to complete one of them and have since managed to never miss one again. My most joyous and proudest experience I would have to say would be the interviews. Once I had learned we had to complete interviews I started to dread the assignment. However once I completed the first one, the rest interviews in the assignments sort of fell into place.

After completing the course I would definitely say I have started to develop an entrepreneurial mindset. However I still don't see myself as a full entrepreneur yet but i think that with time, practice and most important of all, effort I can definitely achieve that mindset. So I would say I have moved much closer since I had originally started with no entrepreneurial bone in my body.

First of all I would tell them that you take out of this class what you put into it. So doing your assignments with genuine effort will help in the long run. I would also recommend two things; 1) to have a planner with all the assignments planned out so there is very little chance of a screw-up, and 2) to view the assignment before you start to complete it so you can set appropriate time to complete said assignment as well as getting into that right mindset. And that mindset will not just come to you overnight but it will be a thing you have to foster, nurture and exercise.

29A – Venture Concept No. 2

IHOMECARE

Opportunity

 

            The opportunity I have found is that of an unmet need or in some cases under-met needs in customers. The average realtor or property manager has to deal with multiple tenants and clients with their properties at a time. And, more often than not, these properties do not carry an in-house repair service or have a standing contract with one. Therefore the property managers and realtors are left with: 1) getting in touch with the tenant to know and understand what is broken as well us arrange a visit to see the damage, 2) Find a well rated and regarded repair service company that deals with this specific type of service, 3) Arrange an appointment time that works for both the service company and the tenant, 4) agree on a quote for the service and finally 5) Pay the company for the service. All these steps take a lot more time and resources  than they could. With my opportunity this need of time wasting will be met through and application which will streamline the whole process only requiring the realtor or property manager to accept the process and supervise. It will save my customers a lot of time leaving them time to pursue other opportunities.

 

            The main forces creating this opportunity are technology and a population movement towards renting or owning property. This market would largely be defined demographically but with some geographic dividers since not every country and culture shares the same entrepreneurship values as the U.S. or its growing real estate market or its high value. Real estate agents and property managers are currently satisfying this need by doing it all themselves and wasting a lot of time and resources. I believe this opportunity is moderate to big in size because there may be various things that can happen with the customers once they are introduced to the product. They may not like the app, they may not enjoy the process, they could have one bad service repair experience. Also, I am not sure on whether this opportunity will work outside of the U.S. culture and business wise. The window of opportunity is certainly closing down with many entrepreneurs popping up companies left and right trying to meet the customers unmet needs.

Innovation

 

            My opportunity and service are devoted to streamline property repair problems for tenants whilst saving real estate agents and property managers a lot of time. The tenant will encounter a problem on the property, whether it be an appliance or non-electrical, and will request a service in app with a description and picture. Then, the service will need to be approved by a real estate agents or property managers in charge of the property before it gets put out to market. Once the request gets put out to market multiple service repair companies for that service who have been vetted and put through the ringer by my specialists, they will be able to pick up that service request Uber style, in a sort of free market where lowest quote will probably win the service. Then the tenant and service repair company agree on an appointment time while the real estate agents and property managers are able to oversee the conversations. After, the service repair company will review the service and set a quote for the service performed which the real estate agents and property managers have to agree on before service starts.

           

            Most importantly, my defining company and product differentiation is that I will gain my money and quote from the repair service company’s end. I have devised a pricing system in which if the service quote will be under $200, I will take a flat rate of $15, however if the quote is over $200, I will take a 15% fee of the whole quote. This is why I believe my product and service will be so successful, is because this product and service will cost $0 to my potential clients and market, the real estate agents and property managers. However once the company begins to gains market share I will lower the rate in order to increase volume and customers.

Venture Concept

 

            My innovation will be able to successfully solve and address the opportunity I have identified because of its benefits to the customers. My innovation will better meet the demands of real estate agents and property managers who do not wish to take on unnecessary stress, work and time on their hands. By allowing the tenant and service repair companies to perform more of the process steps both the real estate agents and property managers are left with the only tasks of approving the services and quotes while retaining the option to supervise the whole process as well as veto it.

 

My customers will become fully functioned users of my service and platform and product because it will come at a cost of $0 to them. By adding no cost to their process while removing stress, time and work there is no un-objectifiable reason why the real estate agents and property managers wouldn’t be opposed to at least trying out the service. And I will also employ a state of the arc customer support service for starting out customers so whenever and if a problem arises in the process, (a wrench in the works so to speak) I will have attentive customer support employees ready to solve the problems so as we don’t lose the customer.

 

I believe it will not be hard to attract new customer for two reasons, 1) my $0-dollar costs for the clients, and 2) my saving time benefits for any users combined with the support service my customers would have access to if they run into any problems. However, when talking about switching customers I believe it will take a lot more time and effort to get the switch. Since I will be offering a service, trust is key in intangible services so I will need to get these potential clients to either stop trusting their process now or get them to trust them mine more. Therefore new coming customers could be offer an ideal customer service to help with the transition.

 

Pending my research there aren’t direct competitors. This means that there are multiple full suite property managers that offer large range services but is also incurs a heavy cost for the real estate agents and property managers to select these services.

 

To achieve full market penetration and customer loyalty I plan on partnering up with a realtor estate company owner so in turn they will force their agents to use and recommend the product and service whenever possible.

Three minor elements

 

            I believe my most important resource will be my application technology as well as my market penetration strategy combined with product pricing strategies. The next process for my venture will be to start making business plans and contacting possible partners in this venture. And finally for me will be to graduate school as soon as possible  so I can begin to start full time on this project and hopefully launch it within 5-10 years.

2) Most of my student peer feedback was the simplicity and description of my service was key to getting behind it. Both students feedback agreed with me in that there was a big and serviceable opportunity in the un-met needs I identified. One of the comments was that the 15% number was a very good number to select as it can be very easily identifiable and could improve my brand awareness. Outside feedback, which I showed a couple of real estate agents also agreed that there was a big opportunity. They also added that I should add very good customer service for the app since it will be a very big change for most agents and they will need some assurances. They also maybe added that the 15% could to too high for agents a property managers who have many properties and that high number could eat up profits.

3) Given my feedback I added 2 things: 1) I made the possibility of my fee becoming dynamic. both on the specific customer and how advanced my market share and number would be at the specific time. and 2) I added an ideal customer service for incoming customers to ease with the possible transition. 

4) 

27A – Reading Reflection No. 3

How to Fail at Almost Everything and Still Win Big, Scott Adams

1) Main theme:

The overall theme of the book is self-improvement through change. Scott Adams preaches that you should take care of yourself first. The book says that one must put one's need in front of anything else before trying to deal with external problems. The novel also tells the types of changes and improvement one must make in order to be successful. Changes like switching from a goal methodology to a systems based approach, trying new things whenever time and responsibility allows and fail whenever possible to learn from the failures.

2) Connection to ENT3003:

This novel has a very strong connection to ENT3003. Like many new business Scott Adams says that we as humans tend to fail a lot and we should. There is very little chance that your first business will succeed since your are prone to multiple threats, but these fails will help you learn and evolve until you hit the right idea, at the right time, with the right plan. Failing is key to any opportunity one decides to pursue because it it from what we learn most as humans. This novel also connects to the course by preaching a switch from goals approach to a systems methodology as the later one allows for adaptability and has less chances of demotivation.

3) Exercise:

A good exercise for this course pertaining to the novel would put failing as the goal. Students should pick from a set list of absurd tasks, such as receiving free food, or applying to crazy jobs or opportunities. Then the students should record their attempts from the initial to final. Then the students should reflect on the changes and improvements in their attempts and how they relate to failures. Then they should talk about their journey with accepting failure and rejection.

4) Moment of surprise:

The only surprise or "aha" moment I had was the way that he was introduced to a systems method as a better alternative to goals. He was on a plane and struck up a conversation with the man next to him. Then the man told him how he used systems instead of goals and how that allowed him to go from regular employee to an executive. I surprised me that he didn't come up with it himself or through a sort of philosophical "think tank" but rather a moment of randomness and coincidence with a stranger in a plane.

28A – Your Exit Strategy

1) My exit strategy for my entrepreneurship businesses will definitely not have me at the helm of the company. If the business turns out to be a cash cow of the sorts will pass ownership to a person of my choosing that I know will be able to keep the company steady and hopefully grow it, so I can earn a steady income and maybe selling at some point. However, if the company may face multiple threats beyond my set of skills I will opt to sell the company and move onto the next.

2) I have chosen these two types of exit strategies because I do not wish to direct and operate a company. I have found that I can get bored very easily which can only be a bad thing for the future of any company, by letting it rot or trying to change to much. Therefore I do not see myself running the operations of the company but receiving steady profits and maybe sell.

3) I can definitely say that my exit strategy has influenced my opportunity and product. It has allowed me to create a very simple and streamlined opportunity that is not very affected by unknown threats or bigger more powerful companies. My exit strategy has created my opportunity very simple to manage compared to most service products. 

26A – Celebrating Failure

1) During this summer I have failed at small tasks here or there. But the only main failure I can recall is failing at an internship interview for next summer for a consulting company. I went through the first round of interviews with behavioral and sort of meet and greet but didn't get past the case study interview. I had previously studied the basics and main types of cases and frameworks and I felt confident with my knowledge and experience. Unfortunately it wasn't enough as I sounded unprepared and under-skilled in some aspects of the interview.

2) From it I learned a good lesson, there is no limit or minimum for the amount of preparation one can do for an interview. No matter how much you think you know or studied or prepared there can always be more to do. You could get a curveball in any interview that could possible derail the rest of your interview. Also to study does not you mean you know. One should go though multiple mock interviews to feel comfortable with your knowledge, confidence and skills.

3) I used to think failure was nothing but bad and looked down upon. This was until I watched this youtube series of a guy who does something everyday with the intent of fail with the sole purpose to feel comfortable failing. So he starts asking random people for cars, free houses, and other ridiculous things like asking for a medium stake at a Ben and Jerry's. But the whole purpose of this series was that he was trying, and if you are trying it means that can succeed. So since last year I figured the only way to succeed is to try and failure is just evidence of that. This class has become more of that, not every person i asked to get interviewed said yes, not every email was answered but that was okey, because maybe the next one will. This class definitely added to my new perspective on failure and my attitude towards it. 

25A – What’s Next?

Existing Markets

    I think next in line would be to add features to the process to make the system more user-friendly and to build customer loyalty. So, I interviewed two existing real estate agents and one new property manager who all said features such as favorite service repair company, or loyalty points for every service done through the app which would be the able to be used against a fee or for lower rates could be implemented.

    I believe all of the before mentioned features will be able to potentially increase users as well as user loyalty. However I believe the best way to implement these features will be trough experiments.  This will work as we grab a certain amount of users and try the features out while we also grab a comparable and similar amount of users as a control. Then we could measure the rates of usage and happiness levels and make a decision. 

    I would, however choose to have a set number of active users in the database before rolling out any new experiments and features. And before we decide on the features I also believe I should open up the floor for idea generating to my suppliers, employees and clients.

New Markets

    My target market is currently medium to hight class neighborhoods with real estate investments and properties. So for a radically new market I have chosen a less affluent neighborhoods. So I interviewed a couple of my friends father who currently live in this neighborhoods and told my new business concept. 

    

    They told me it was a very good business concept, but it wouldn't really work in these types of markets because the residents of these neighborhoods are usually better off making the repairs themselves to save money. However, they both told me that since people in these areas are not very educated in these specific repairs, the repairs that they perform in-house rarely last and hold up with time and more often than not just creates a bigger problem with the  appliances or pipes systems.

    So the we came up with the elaborate idea of as the repair is happening the person receiving the repair could be learning as well so that they could fix the problems the next time. And as for payment plan, they could be able to help their communities whenever a problem like this arrives as part of the original company's name and brand. 

    Although it is a very far fetched idea and could possibly take a lot fo work and effort to put through I believe it will be very good for the company and brand as well as the communities this will take place and the service vendors. It will create a win-win-win situation and these are always too good to pass up on.

    Unfortunately this new market is still not as attractive as the original one but  I have learned a lot and could possibly come up with new ideas for this new one. I was definitely surprised by the range of aspects that my interviewees included in their adaptations trying to help everybody benefit from this new possible idea. And this new experience definitely confirms my expectation that people in these poorer neighborhoods are very hard working and want everybody to succeed in everything they choose to.

23A – Your Venture’s Unfair Advantage

1.  Industry Social Capital
• V: Knowing multiple real estate agents will prove valuable when trying to obtain customers and users.
• R: My unique network is very rare since only I possess the type of relationships with the specific realtors.
• I: However, realtors are very open to new relationships by trade so I believe that anybody with the drive and know-how would be able to build similar networks.
• N: It is very hard to substitute human capital and social networks.
2. Relentless hard work
• V: Hard work is one if not the most valuable traits to have in a start up. Even more evaluable if it is the leader who posses said trait.
• R: If every workers possessed the same level of hard work and relentlessness there would be no cues, there would be no traffic and we would live in a utopia, therefore it is rare.
• I: Hard work cannot be copied it can only be gained or developed.
• N: And there is no substitute for it since it can only be achieved through discipline or hunger.
3. Start-up Experience
• V: Having experience working in a start-up is very valuable since I will know firsthand the ins and outs of start-ups. What to and as well as what not to do in addition to various shortcuts and tricks.
• R: Working for a start up is very rare since they are very small and usually only hire people previously known.
• I: It is not imitable because start ups are very unique and any other type of business differs greatly.
• N: No substitute is available because it is a unique experience given the circumstances that a start up has to power through.
4. Due-diligence 
• V: Due-diligence is a very valuable trait to have when launching a product and a company to market. This is because since there are many factors to consider when doing this.
• R: Like hard work due diligence is a trait rare is workers.
• I: It cannot be copied since it is a trait that can only be developed through time and experience or born with.
• N: There is no substitute since it is a trait that a worker only posses or doesn't and it can only be developed over time. 
5. Clear understanding of system.
• V: To have a distinct clear understanding of ones system and product has value when talking with investors and customers alike.
• R: Not every worker or leader knows exactly how their product or systems operate so it is somewhat rare.
• I: It is imitable since any worker can learn their products or systems it is only a matter of will.
• N: There is no comparable substitute since knowledge cannot be substituted. 
6. Financial background
• V: My finance background is valuable because it will come of use when officially building a business plan to show to venture capitalists. 
• R: It is rare to have this level of financial background and knowledge among usual workers.
• I: However it is very imitable if one decides to educate one-self and takes multiple finance courses to learn the right statements and formulas.
• N: The there is no substitute since it is knowledge and knowledge can only be learned.
7. Access to many financial opportunities
• V: Being a part of UF and all of the business opportunity is offers such as the "Big Idea business" as well as talks with VC is veery valuable.
• R: The only way to be apart of the business opportunities UF offers is to be a UF student, therefore it is somewhat rare.
• I: I can be imitable if a university decides to build competitions for business students as well as leveraging their networks with alumni.
• N: There can be substitutes for money but there cannot be substitutes for meeting and talks with VC's.
8. Access to up and coming and energetic coders. 
• V: Having access to young coders eager to work and make their mark is very valuable because they can offer more that just their technological services.
• R: It is slightly rare because any college campus has them.
• I: It is slightly imitable because any college campus has them.
• N: There is no substitute for access to young coders with an energetic attitude.
9. Experience working real estate
• V: a working experience in real estate is valuable because I now know the process and and insides and outs of the business.  Which can prove fruitful when launching product to market and market penetration. 
• R: My experience is slightly rare although any real estate agent also probably has the same or more.
• I: It is not imitable and can only be gained by actually working in the field and industry.
• N: There is no substitute for it since can only be gained by actually working in the field and industry.
10. Long distance capabilities
• V: Apart from convincing service repair companies to join the app, we do not personally sell so we would be able to social distance making it more attractive to future employees.
• R: It is rare for companies to be able to social distance, as we have seen by the early decay of the market and unemployment rates.
• I: It is imitable if and only if the product and business model allows for it. 
• N: There is no comparable substitute since any other work arrangement will defeat the benefits of long distance working.

My top resource is defiantly my Industry Social Capital because it is can put me over the edge over possible competitors since it is very hard to imitate or find a substitute. This networks will be able to provide shortcuts and plans to stay ahead of the competition when the a problem arises.

Venture Concept No. 1 "IHOMECARE"

"IHOMECARE"

 

Opportunity

 

            The opportunity I have found is that of an unmet need or in some cases under-met needs in customers. The average realtor or property manager has to deal with multiple tenants and clients and properties at a time. And, more often than not these properties do not carry an in-house repair service or have a long-standing contract with one. Therefore the property managers and realtors are left with: 1) Communicating with the tenant to know and understand what is broken, 2) Find a well rated and regarded repair service company that deals with this specific type of service, 3) arrange an appointment time for the service company and the tenant, 4) agree on a quote for the service and finally 5) Pay the company for the service. All the steps take way more time and resources than they should and takes the property managers and realtors with way to time to complete. With my opportunity this need will be met through and application which will streamline the whole process only requiring the realtor or property manager to accept the process. It will save my customers a lot of time leaving them time for other opportunities.

 

            The main forces creating this opportunity are technology and more movement towards renting or owning property. This market would largely be defined demographically but with some geographic dividers since not every country and culture shares the same entrepreneurship values as the U.S. or its growing real estate market. Real estate agents and property managers are currently satisfying this need by doing it all themselves and wasting a lot of time and resources. I believe this opportunity is moderate to big in size because there may be various things that can happen with the customers once they are introduced to the product. They may not like the app, they may not enjoy the process, they could have one bad service repair experience. And also, I am not sure on whether this opportunity will work outside of the U.S. culture wise. The window of opportunity is certainly closing down with many entrepreneurs popping up companies left and right.

 

Innovation

 

            My opportunity and service are devoted to streamline property repair problems for tenants whilst saving real estate agents and property managers a lot of time. The tenant will encounter a problem on the property, whether it be an appliance or non-electrical, and will request a service in app with a description and picture. Then, the service will need to be approved by a real estate agents or property managers in charge of the property before it gets put out to market. Once the request gets put out to market multiple service repair companies for that service who have been vetted and put through the ringer by my specialists, they will be able to pick up that service request Uber style. Then the tenant and service repair company agree on a appointment time while the real estate agents and property managers are able to oversee the conversations. After, the service repair company will review the service and set a quote for the service performed which the real estate agents and property managers have to agree on before service starts.

           

            Most importantly, my defining company and product differentiation is that I will gain my money and quote from the repair service company’s end. I have devised a pricing system in which if the service quote will be under $200, I will take a flat rate of $15, however if the quote is over $200, I will take a 15% of the whole quote. This is why I believe my product and service will be so successful, is because this product and service will cost $0 to my potential clients and market, the real estate agents and property managers.

 

           

Venture Concept

 

            My innovation will be able to successfully solve and address the opportunity I have identified because of its benefits. My innovation will better meet the demands of real estate agents and property managers who do not wish to take on unnecessary stress and work on their hands. By allowing the tenant and service repair companies to perform 50% of the work each the real estate agents and property managers are left with the only tasks of approving the services and quotes while retaining the option to supervise the whole process as well as veto it.

 

My customers will become fully functioned users of my service and platform and product because it will come at a cost of $0 to them. By adding no cost to their process and work while removing stress, time and work there is no unobjectifiable reason why the real estate agents and property managers wouldn’t be opposed to at least trying out the service. And I will also employ a state of the arc customer support service for starting out customers so whenever and if a problem arises in the process, (a wrench in the works so to speak) I will have attentive customer support employees ready to solve the problems so as we don’t lose the customer.

 

I believe it will not be hard to attract new customer for two reasons, 1) my $0-dollar costs for the clients, and 2) my saving time benefits for any users. However, when talking about switching customers I believe it will take a lot more time and effort to get the switch. Since I will eb offering a service, trust is key in intangible services so I will need to get these potential clients to either stop trusting their process now or get them to trust them mine more.

 

Pending my research there aren’t direct competitors. This means that there are multiple full suite property managers that offer large range services but is also incurs a heavy cost for the real estate agents and property managers to select these services.

 

To achieve full market penetration and customer loyalty I plan on partnering up with a realtor estate company owner so in turn they will force their agents to use and recommend the product and service whenever possible.

 

 

 

Three minor elements

 

            I believe my most important resource will be my application technology as well as my market penetration strategy combined with product pricing strategies. The next process for my venture will be to start making business plans and contacting possible partners in this venture. And finally for me will be to graduate school as soon as possible  so I can begin to start full time on this project and hopefully launch it within 5-10 years.

22A – Elevator Pitch No. 3

1) https://youtu.be/LYcRfq_1pJg

2) From my last feedback I really liked how they noticed the improvements from last time in both the specific details as well as the hand gestures. I also really enjoyed how all were able to enjoy the pitch which I believe is key when doing an elevator pitch

3) Since the feedback was so positive I merely improved on the same speech. I tried to improve the pace as much as I could as the speech is almost memorized at this point. I was also able to take more control over the camera as much as I could. 

21A – Reading Reflection No. 2

For my second reading I have chosen to read The Art of Social Media: Power Tips for Power Users, Guy Kawasaki

1) What was the general theme or argument of the book?

The book did not have an argument but was more of a guide on how to excel at social media. The main idea is that everyone is a company so everyone can benefit from social media in one way or another so it is best to excel at it.

2) How did the book, in your opinion, connect with and enhance what you are learning in ENT 3003?

The book, in my opinion, connected with what I am learning in this class because it showed me a different point of view another approach  to an everyday life thing. Like many things in life this class showed me that there is more to it than meets the eye, for example my social capital can now be more beneficial to all parties involved than a year ago. Therefore I am hoping that this book will also benefit me personally by innovating my social media profiles.

3) If you had to design an exercise for this class, based on the book you read, what would that exercise involve?

A good exercise based on the book would be to take a screenshot of all social medias. Then proceed to update and innovate all profiles, following Guy Kawasaki's tips and lessons. Then take a screenshot of the after profile and talk about what was changed and why.

4) What was your biggest surprise or 'aha' moment when reading the book? In other words, what did you learn that differed most from your expectations?

That my profile is for my followers as much as it is for me, if we are trying to gain personal benefits from it. I learned most that I am supposed to post what my followers want to see not only what I want to share. It is supposed to be a mix. Because if you want to treat yourself as a company and use social media for your advantage you have to start posting for your fans.

20A – Growing Your Social Capital

Domain

1.  This person is currently a VC who has invested in various business across industries but specializes in real estate and property manager. This person has decades in the industry and therefore solid experience.
2. This person fills the domain expert in my industry slot. He will fill the slot because he is a part of the industry and has experience with the type of opportunity I am interested in pursuing.
3. I found this person via a Linkedln search for entrepreneurs and investors in property management. I first contacted this person through a nicely worded Linkedln message and transitioned to email after.
4. He was able to tell me the needs he had that were not being met and then proceeded to critique my idea.
5. Including him in my network will enhance my chance to exploit this opportunity because he is very experienced and well connected in this industry. This could in turn help me perfect my business model and plan as well as possibly attaining funds to pursue the opportunity.

Market

1. This person is a real estate agent and broker. She has worked for big agencies in the past but now focuses on bigger clients with a smaller office.
2. This person fills my market expert in my slot. She will be able to fill the slot because she is very well connected in the specific are I wish to start and most importantly she knows a lot about customer research and plays a big piece of my market Real Estate agents are the ones purchasing properties for clients and will therefore have an in with a new customer every time.
3. I found this person via a Google search for Real Estate Agents in Miami with experience. I first contacted this person through a nicely worded email message and we continued to email after.
4. In response, I was able to show her my elevator pitch and full opportunity and she gave me constructive criticism about both.
5. Including her in my network ill enhance my chance to exploit this opportunity because real estate agents input in key to my business. They will be my first channel of marketing to get the user number up, given that the agents will have an in with the customer as well as their trust.

Supplier

1. This person is currently a manager at a local repair service company. He has been with the company and in the industry for a decade already.
2. This person fills the supplier expert in my industry slot. He will fill the slot because he is a part of the industry and has experience with the type of service I will be hoping to provide.
3. I found this person via a Linkedln search for Repair Service managers in Miami. I first contacted this person through a nicely worded Linkedln message and we started to email after.
4. He was able to tell me the clients he was currently not having and were therefore outside of his segments. I then proceeded to pitch my opportunity and he critiqued it.
5. Including him in my network will enhance my chance to exploit this opportunity because he is experienced and well connected in the type of service I will provide. This could in turn help me perfect my business model and plan.

Reflection:

After completing this assignment I am much more comfortable to reach out online to network with people of interest. Before I only had experience with scheduled events and such so it has been a very different experience. Now, I will definitely opt to start my search for networks online so I could possible achieve a more rewarding connection for the future.

17A Elevator Pitch No. 2

1) https://youtu.be/EeE0JKIc-vk

2) I received very constructive and helpful feedback. I was honestly surprised about how well I explained and represented my idea. I definitely thought I had not done so well on that front. However I also received very good constructive criticism on my stands and eye contact. I found that feedback to be very useful and helpful because not only does it catch the attention of the audience more but it also helps me focus and not deviate from the main topic.

3) I did not change much of the pitch's content but more so the way the message was conveyed. Given that my feedback was that my opportunity was very explained but lacked a certain excitement and body language. So for this pitch i decided to maintain eye contact throughout the whole pitch as well as using more hand gestures and movement combined with using various tones in my voice in order to bring more excitement and grab the audience's attention successfully.

19A Idea Napkin No. 2

1) I'm Manuel Ucha Rodriguez, a rising junior at the University of Florida, majoring in Information Systems. Being an immigrant in this country I have learned many skills through my journey of adaptation in the greatest country in the world. It has made me who I am and also who I aspire to be. I would describe my talents as hard working, analytical and a good vision. I have multiple skills, although most include computer skills, that I have mastered over the years. I have taken public speaking classes and more creative classes to get out of my comfort zone and improve. I aspire to be an independent investor before having a strong corporate career and being a business owner and retiring early. Making my money work for me. And this opportunity is one of the ideas I have for when I leave the corporate life.

2) Many realtors and property managers have a tougher than normal time when something breaks down on their property and usually have to spend more time that they'd like to solve it. Whether it be finding the right repair company, setting up an appointment, and agreeing on a quote. My service will solve all the problems by making a streamlined process from the moment there is a need to the moment that need is met, on both sides of the spectrum. All without any realtor or property manager input. The process will be completed between tenant and vendor with realtor or property manager supervision.

3) My main customers would be regular realtors and property managers as well as their tenants, who have a repair need on their property. This does not include people who choose to fix the problem themselves or have long-standing contracts with repair companies. This also does not include realtors or property managers or businessmen who's primary income is property manager. My service will cater to those who's rental businesses are secondary or tertiary and do not wish to use big full enterprise software but rather a simple and effective one.

4) My customers will care about the service because it will relieve very much unnecessary stress from their lives. Fixing an home appliance should not add stress and more problems to a property manager or realtors lives. With th addition that they will not be paying any more for the service since my fee will be a percentage of what the vendor or service repair company earns.

5) What will set my service apart from everybody else will be my market penetration strategy and my customer support I will provide. I will become partners with multiple real estate brokerages so my service will get inputted into thousands of homes almost instantly which will increase my reach. I will also provide 24/7 customer support before, during and after the service is provided. But most importantly my service will incur no further cost to the client and will possible increase the revenue for the vendor. A win-win-win situation.

I believe all 5 elements fit somewhat seamlessly together and almost build off each other. I do believe however I should filter my customer base more as there may be something I have not thought of heard off from my interviews yet.  

I took away from my feedback that: 1) I was very good at introducing myself, my skills and talents; and 2)  I was also very good at identifying customers and segmentation my bases. From this feedback I was able to even further segment my customer bases with the addition of the realtor market. And was also added the key factor between me and my competition, price. Meaning, my customers will incur 0 dollars from using my platform to solve their repair problems and will be able to benefit from its features and effectiveness.

18A

My avatar customer will be either male or female from the ages 20 to 55 and is a very active person. They are relentless entrepreneurs with many businesses and opportunities in hand and they know their time is worth much more than money so they choose to delegate or simplify work whenever possible. They live actively and rarely take some time to relax, but when they do is for good and they relax well. Most are probably republican but some may be democrats and they may have families but they are modern families meaning they are always aware of whats happening and ready to help. They like enjoy sports but not to the point where they feel that they are a waste of time, they keep an active and fit lifestyle maybe running or cycling and are always one phone call away. They probably watch shows like Billions, Suits, House of Cards and Mad Men. Although the have very high finance acumen and keep their personal finances tight they do enjoy life and splurge every once in a while to live life wether it be on vacations, foods or even cars (at good deals of course). 

I feel like I have a couple things in common with my avatar customer. We both enjoy the same types of tv shows and like sports, even though I probably enjoy it more. We also both run tight personal finance ships but are still able to splurge and enjoy life whenever is needed, and always at a good price. I do however still lack the relentlessness and the knowledge that time is far more valuable than money although I do hope to one day get there. The things we do have in common I do not believe to be a coincidence but more of a personality type. These types of shows are usually watched by people who wish to gain more knowledge on their professional interests as well as getting entertained. And I also feel like the personal finance part is also not coincidental given that I would also use the service and it is how I came up with it.

16A

1) My human capital

    1) I believe I am excellent at analyzing and reading people which helps when in conversations with            friends or family and I can understand them without hearing them.

    2) I am a very analytical and logical person. I like to look at the statistics of a situation more than go         with my gut or my heart. This often results in selecting the most beneficial option all around.

    3) I believe I am a very hard worker when I put my mind to something. If I believe I want something I        will move heaven and earth to go get that something and few obstacles could stop me.

    

    4) I know how to separate topics and opportunities. I am very able to compartmentalize various topics        and conversations as to not get them mixed up or twisted. This proves very useful when dealing with         multiple topics at once. 

    5) I am very open minded. Growing up outside the United States I have encountered various types of         people and situations which has led me to have a very open mind when encountering new situations. 

2) 

    1) Guillermo

     https://soundcloud.com/manuel-ucha-rodriguez/new-recording-12

    I found very comforting how he talked about my openness when approaching problems. I feel like this     is one of my main strong skills. It has proven to be beneficial throughout my life when approaching            situations. 

    2) Dino

    https://soundcloud.com/manuel-ucha-rodriguez/new-recording

    I found it very interesting how he talked about my relentlessness. I have never particularly thought of        myself as a particularly relentless person. But after giving it some careful thought I can see why he            said it, and I have to agree.

    

    3) Paloma

    https://soundcloud.com/manuel-ucha-rodriguez/new-recording-3

    I really like how she included that I'm a good listener, even when teenagers and young adults are not         really known for having this trait. I also liked how she went one step further to include how I am able to     identify what a person needs before they know it.

    4) Thomas

    https://soundcloud.com/manuel-ucha-rodriguez/thomass

    One of the traits my friends Thomas classified me as was open minded and having a good attitude. I            liked that because that is one of my favorite traits about about myself. I like that I have a very open            mind and I am able interact with different people and learn about situation.

    

    5) Pedro

    https://soundcloud.com/manuel-ucha-rodriguez/pedroo

    

    I really like how he highlighted my passion for sports. I have always grown up with a love of sports            and it has made me who I am. I am happy sports has made me and everything that comes with it, the         discipline, the health benefits. 

3) All in all, I feel like me and my peers have the same outlook and analysis. One difference I was able to pick out between me and my peers was how they talked about my encounters with problems and situations. Even though I wouldn't considered it to be my strongest skills I agree that it is a big part of my skills arsenal. Therefore I would add it to my list for question number 1.

15A

1-6) I again found myself interviewing three of my neighbors, different than last time. And I have gathered varied information on the alternatives the customers take into account. All three found that the quality of the repair job was much more important than the price, even though price was the second factor. This is probably because a good repair probably means seldom future repairs. And the third factor was overall service, how the repair people handled themselves with the customer. I also learned that these transactions are usually paid online through checks or transfers or even credit at times. So my business will have to offer extremely secure payment features so the customers can feel safe paying online for the service. And post-purchase behavior is key to keep my customer using my service because one slip and they could fall back to their previous system. The repair service men have to perform a spectacular job, treat the customer with respect and kindness all at a good price to keep the customer happy and reeled into the business. These three post-purchase evaluation factors will allow me to retain existing customers. If all three are met it will mean the customer will think they will have completed a good idea. However, if the service is unsatisfactory, the repair company is rude and at a higher than normal price the customer will think the purchase was a bad idea.

7) I would describe this segment as the one with the most alternative evaluation since they have the open field.  They will be easy in purchase decision since they will wish to get the service done and will be key in post-purchase evaluation since it will be the reason why they stay or go.

14A

1) If I was talking to somebody who was going o take this course next semester, I would tell them I have come up with a few behaviors to keep up with the coarse. I would tell them good scheduling is key to deal with the noon deadlines. Given that this time on deadlines is not the normal for classes good scheduling will help you adapt. I would also add to complete assignments truthfully. You will get out of the class what you put into it and completing the assignments  truthfully will ensure you succeed and enjoy the class.

2) I would say that I've only considered giving up one time, when an assignment required us to complete interviews with strangers. I've never been confident socially and even less with strangers, but muscled through it and got the interview done. This activity definitely got me out of my comfort zone and made me more tenacious.

3) 1) To foster skills that support tenacity you should give your all in the assignments. Each assignments will get you more investing in the opportunity and the project and therefore you will develop more tenacity and eagerness to move forward.

2) Second tip would be to find a way to schedule in your work time. This is a course with different deadline times and it will take some getting used to. Also you will never know how much an assignment may require of you until you do it. So therefore it it always beneficial to work in advance.

3) And finally, I would say to be open to feedback and constructive criticism. Your idea and opportunity will never be perfect because there will always be room for improvement. And the interviews and student feedback is the time to learn and grow on your opportunity.

13A

1) I have chosen to read "Grinding It Out: The Making of McDonald’s" by Ray Kroc.

• What has easily surprised me the most about Ray Kroc's story was the timing. He has been selling plastic cups for years once he came across the multi-mixer which after also a couple of years led him to his opportunity. And by that time he was at the ripe age of 52.
• I most admired his perseverance and as he puts it, "ability to grind it out". After years of selling the same plastic cups he saw a new opportunity to sell milkshake makers, but his old company forced him to pay them 60% of his new salary selling the mixers if he wanted to get out of the paper cup business. So he was forced to survive working almost 19 hours a day for 6 days a week on the road, while keeping only 40% of his salary.
• I could argue that what I least admired about him would be his lack of business savvy. Given that he could have probably maneuvered his transfer to the milkshake mixer business without it costing him 60% of his profits.
• Yes he did. Ray had multiple problems when opening up a second franchise, mainly with the food quality. He had major troubles gettin the fries to taste the same as the original franchise so he brought in spud experts and walked them through the process to pinpoint where the problems where. Because he believed the key to McDonald's was the food quality and consistency.

2) Ray Kroc exemplified the hard work mentality. Whenever he saw a problem he did not stop until it was fixed. He also proved to have a good vision for the company by setting up franchises and not just second owned locations. He also proved to have great people skills since he set up important parameters when choosing and meeting new franchisees.

3) The part that was the most confusing to me was the ending to his relationship with the McDonald brothers. How he went from a kid at a candy story when first visiting their store to a business shark taking all their ideas and processes and cutting them off from the future of the company. Ray Kroc decided that they were not doing anything to help him so he wanted to buy them out or cut them off.

4) 1) What were your beginning requirements to meet when first becoming a franchisee? Because I would want to know what he values in a business partner.

    2) Why did you initially decide to go with franchisees and how did that idea come about? Because I would want to know hoe his great business vision works.

5) I think Ray Kroc's opinion of hard work has to be on the highest standard. Having "grinding out", as he would say for more that 30 years of his life, selling things, working 19 hours a day for 6 days a week on the road. This level of hard work was probably commonplace for a man with a drive and motivation such as himself.

12A

1) The segment I chose was regular homeowner who have regular broken appliances and have a hard time dealing with the repairs.

2) Given that this type of customer could be anywhere I thought it was a good time to met my neighbors. And after walking in my neighborhood for about 25 minutes I found my three people who could fit in the segment.

3) By asking questions such as; do you sometimes have a hard time when trying to get a home appliance fixed? Does it sometimes add stress in your day-today? What specific parts of the problem causes the most problems or stress? I was able to find out that their need was most salient either when they were in a rush or the repair company was not being professional or was not vetted by a friend or relative.

4) I also found out that when they become aware of their need they look for alternative solutions; ex. tutorial on youtube or ask friends and family and Google for another much better and reputable company. I mostly end up being the second option given that learning the tutorial would probably cause triple the amount of stress on any regular human being.

5) From my interview I have learned that not all homeowner will experience the need at the same level and that some have a harder time in dealign with the needs. I have also learned that many customers will give different importance to different parts of the service, the reputation of the company, the customer support, and the price. 

6) I would describe this segment in the bread and butter of my service. This segment has the highest need awareness so they will be alert on what they need, however I have found out that many ask friends and family for advice on these matters so I will have to push hard on the information search side and promotion. 

11A

1) I'm Manuel Ucha Rodriguez, a rising junior at the University of Florida, majoring in Information Systems. Being an immigrant in this country I have learned many skills through my journey of adaptation in the greatest country in the world. It has made me who I am and also who I aspire to be. I would describe my talents as hard working, analytical and a great sense for vision. I have multiple skills, although most include computer skills, that I have mastered over the years. I have taken public speaking classes and more creative classes to get out of my comfort zone and improve. I aspire to be an independent investor before having a strong corporate career and being a business owner and retiring early. Making my money work for me. And this opportunity is one of the ideas I have for when I leave the corporate life.

2) Many homeowners and property managers have a tougher than normal time when something breaks down on their property. Wether it be finding the right repair company, setting up an appointment, and agreeing on a quote. My service will solve all the problems by making a streamlined process from the moment there is a need to the moment that need is met, on both sides of the spectrum.

3) My main customers would be regular homeowners and property managers as well as their tenants, who have a repair need on their property. This does not include people who choose to fix the problem themselves or have long-standing contracts with repair companies. 

4) My customers will care about the service because it will relieve very much unnecessary stress from their lives. Fixing an home appliance should not add stress and more problems to a homeowners live and also they will not be paying any more for the service since my fee will be a percentage of what the vendor or service repair company earns.

5) What will set my service apart from everybody else will be my market penetration strategy and my customer support I will provide. I will become partners with multiple real estate brokerages so my service will get inputted into thousands of homes almost instantly which will increase my reach. I will also provide 24/7 customer support before, during and after the service is provided.

I believe all 5 elements fit somewhat seamlessly together and almost build off each other. I do believe however I should filter my customer base more as there may be something I have not thought of heard off from my interviews yet.  

10 A

https://youtu.be/Hq1IMalrNuY

9A

Who: From my interviews I can devise that the people that share a lot of commonalities but fall outside the boundaries are: 

1. Building or apartment complexes with in-house repairmen; since they can provide the services in-house there is no need for my opportunity.
2. Complexes with already long-standing service companies; They are unable to use service due to standing contracts.
3. Homeowners who wish to know the company that will be providing the service beforehand; that will not always be possible with my opportunity.

What: My need differs at the point of facilitation from regular repair needs. Every homeowner or property manager has to go through repairs of their properties but some will want to fight for every cent and know exactly who they are dealing with while other might rather have comfortability when going through this process. Both will require different needs. Might will be the latter.

Why: The cause of those potentially within the boundary are people who want the repairs on their home to get over as effectively and quickly and seemingly as possible. The cause for the people outside the boundary will be they want to know specifically what went wrong so they can fix it next time, or will want to establish a relationship with the vendor.

    The interviews provided me with much needed feedback and data to get back to the workshop and brainstorm more aspects of my opportunity.

Inside the Boundary	Outside the Boundary
Who is in: Property managers and homeowners who will need repairs on their property	Who is out: Property managers and homeowners who are unable to pursue outside repair service contractors.
What the need is: Property managers and homeowners who want the repairs on their home to get over as effectively and quickly and seemingly as possible. And are legally able to chose services.	What the need is not: Property managers and homeowners who will want to establish a personal relationship with the service company.
Why the need exists: Some property managers and homeowners find repairs on their homes a hassle and a pain the you know what. And they wish to effectively get the problem fixed	Alternative Explanations: Some property managers and homeowners are fine with dealing with the whole operation of getting a home repair and wish to keep the status quo.